General Information
1. What types of fitness equipment do you sell?
We specialize in commercial-grade used fitness equipment, including cardio machines (treadmills, ellipticals, spin bikes), strength training equipment (circuits, functional trainers, benches), and full gym packages. We also offer a selection of new fitness products from leading manufacturers.
2. Who are your typical customers?
We serve a diverse range of clients, including health clubs, apartment complexes, hotel fitness centers, corporate gyms, CrossFit boxes, personal training studios, and individuals seeking commercial-grade equipment for their home gyms.
3. Where is Discount Online Fitness located?
Our headquarters and warehouse are located at 1100 North 28th Avenue, Suite 400, Irving, TX 75063.
Shipping & Delivery
4. Why don’t you offer “Free Shipping”?
We believe that “Free Shipping” often costs the customer more money in the long run because the cost is simply hidden in the higher price of the product. By charging actual shipping rates separately, we ensure transparency and allow you to get the best possible price on the equipment itself.
5. Do you offer installation services?
Yes. In addition to shipping, we can arrange for professional installation services. Whether you are buying a single treadmill or outfitting an entire gym, we can help ensure your equipment is set up safely and correctly.
6. Do you offer bulk discounts?
Yes, we operate on a “Buy More, Save More” philosophy. If you are looking to purchase multiple pieces of equipment or a full gym package, please contact us for a quote to see what volume discounts may apply.
Products & Warranty
7. What is the condition of your used equipment?
Our used inventory consists of pre-owned commercial fitness equipment that has been refurbished to ensure high quality and reliability. This allows you to purchase top-tier brands at a fraction of the cost of new equipment.
8. Do you offer warranties on your equipment?
Yes. We offer extended warranties on our used equipment to give you peace of mind. Our new equipment lines come with comprehensive warranties directly from the manufacturers.
9. Can I trade in my old gym equipment?
Yes, we accept trade-ins. If you have existing commercial fitness equipment you are looking to replace or sell, please check our “Trade Ins” section or contact us to discuss the value of your trade-in.
Financing & Payment
10. Is financing available?
Yes, we offer financing options to help make your purchase more affordable. We have options available with rates as low as 0% APR for qualified buyers.
11. How do I get a quote for equipment?
Our system is designed for efficiency. You can browse our site and request a quote for the items you are interested in. We use an automated system to electronically send quotes, invoices, and other necessary documents directly to your email.
Services & Support
12. Do you offer gym design services?
Yes, we assist with fitness center floor plans and design. Whether you are setting up a new facility or renovating an existing one, our team can help you maximize your space and select the right mix of equipment.
13. What brands do you carry?
We carry “Top Fitness Brands” known for their durability in commercial settings. Our inventory typically includes major names in the industry suitable for high-traffic facilities.
14. How can I contact customer support?
You can reach our team by phone at 888-417-5306 or by email at info@discountonlinefitness.com. Our office hours are Monday through Friday, 9:00 AM to 5:00 PM.
15. Do you ship internationally or just within the US?
While we are based in Texas, we are a commercial dealer capable of logistics for various needs. Please contact us directly to discuss shipping options to your specific location if you are outside the standard delivery areas.