Layer one: what the tier includes
The condition tier sets the baseline. A Remanufactured machine — repainted, new wear parts, made mechanically sound — includes a 90-day parts and labor warranty in its price. A Cleaned & Serviced machine includes a 30-day parts and labor warranty. As-Is equipment carries no warranty at all, which is precisely why it is the tier for solid-metal pieces with nothing to fail and for dealers running their own shops. Every quote states its coverage on the same page as the price — the two lines sit together, before you sign.
Layer two: the extended plan
Extended coverage is a parts-and-labor plan added at the time of sale, priced by the equipment's value band, typically running twelve months. It is a real product commercial buyers use routinely, not an upsell ornament: a recent full-floor buyer — six cardio machines, a ten-station strength circuit — added twelve months of parts-and-labor coverage across all six cardio units at purchase. Cardio is where extension earns its keep, because cardio is where motors, boards, and consoles live.
Who genuinely needs it
- Unattended spaces. An apartment gym or hotel fitness room has no staff member noticing early symptoms — coverage plus a preventive-maintenance plan is how those rooms stay open.
- Revenue floors. A gym's treadmill row is inventory that earns; a down machine costs members. Coverage converts a surprise repair into a scheduled fix.
- Single-machine home buyers, sometimes. On a high-value cardio piece in daily use, a modest plan against a four-figure machine is reasonable insurance. On a used bench, it is not — and we will say so.
What happens when something breaks
Coverage is only as good as the hands behind it. Our group runs its own service operation — the same technicians who service equipment before it ships handle what comes after, through On Site Fitness Service, with repair remedies that follow the honest ladder: fix the machine; if it cannot be fixed, replace it with one of similar quality; failing that, refund. The details live in our terms of sale, and the practical takeaway is simpler: buy the tier and coverage that fit where the machine lives, and say where that is in your quote request so we can price it honestly.